Refund policy
Return Policy
At Kairo Botanics, we take pride in creating gentle, safe, and effective body care products for the entire family. Your satisfaction is important to us! If for any reason you're not completely happy with your purchase, we accept returns of unopened and unused products within 7 days of receipt.
Eligibility for Returns:
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Products must be unopened, unused, and in their original packaging.
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Returns must be initiated within 7 days of receiving your order.
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Proof of purchase is required (e.g., order confirmation or receipt).
How to Initiate a Return:
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Email our customer care team at info@kairooted.com/kairootedwellness@gmail.com with your order number and reason for return.
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Once your return is approved, we’ll provide return instructions.
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Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
Refunds:
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Once we receive and inspect the returned items, we will process your refund to the original payment method.
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Please allow 5–10 business days for the refund to appear on your statement.
Please Note: For safety and hygiene reasons, we cannot accept returns on any opened or used products.
If you have any questions, don’t hesitate to reach out, we’re here to help!